i purchased a 30 qt turkey fryer online and when i received the package it was previously opened and taped back up, not very well either, well the lid was missing, and as it turned out so was the stand. to make matters worse i threw away everything-boxes, shipping papers, you name it. well i emailed cabelas with my problem and they sent out a new unit immediately. i was pleasantly surprised by their customer service and would recommend cabelas online purchase to everyone. oh the turkey fried up wonderfully. sweet and juicy on the inside and crunchy on the outside. perfect. thank you cabelas.