The entire process was an experence in outstanding customer service. First order was incorrect. Spoke with a rep, Heather, who apologized, explained the procedure and straightened out the entire situation. Free overnight shipping when the desired item was restocked. Recipient is now smiling and wearing her boots in the latest 8 inches of snow in Maine. I am ready to keep on buying.
I've had these boots since the springtime, and I don't know why the other reviewers didn't like them I LOVE THEM. I constantly get compliments on them and have never had any issues with leaking or falling apart. I do know that rubber is temperamental material so you have to take care of them well, just like any rain boot!
Bought these boots a while ago and thought they were great, until a few months later they starting completely falling apart. The soles came out and a big tear ripped in one of them, which makes them a bit obsolete in the rain! A waste of money.