Novara Safari Bike

Priced: $899.00 Rated:   - 4 stars out of 5 by 38 reviews.
Novara Safari Bike
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Color: Brown
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Novara Safari Bike -

Novara Safari is a mountain-bike/touring hybrid that can handle dirt roads and heavy loads. Spec’d with easily maintained Shimano V-Brakes®, it’s set up for the option to switch to disc.

All bicycles sold at REI include a free warranty tune-up. New bikes go through a normal break-in period, after which readjustment is important for longevity and performance. Bring your new bike in to your local REI for its free tune-up within 20 hours of use or 6 months from purchase, whichever comes first. Contact your nearest REI bike shop to schedule this important service.



  • Comes ready to travel with a sturdy aluminum rear rack that's been updated to better fit panniers and offers improved clearance for disc brakes
  • The Small-size frame uses 26 in. wheels in order to optimize fit and versatility for smaller riders


  • Double-butted Reynolds 520 steel frame and fork are built for solid handling under heavy loads; dynamo guides on fork make for easy mounting
  • Frame and fork also feature disc brake mounts and disc hubs for an easy brake upgrade


  • Leather-topped saddle and handle bar tape offer lasting use and comfort


  • Shimano 27-speed drivetrain is designed for ease of use and reliability with low maintenance; ideal for the loads and long distances of touring
  • Stout Weinmann rims and Continental Town Ride tires ensure reliable rolling performance on- or off-road
  • SRAM Attack twist shifters offer easy, intuitive shifting; custom-shaped handle bar supplies a wide range of hand positions
  • Specs on the Novara Safari are subject to change
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Average Price History: Price History
Review RatingNumber of Reviews
Activity:Bike commuting & touring
Bike frame material:Steel
Bike style:Touring bike
Bike suspension:No suspension
Bike weight:How we measure bike weight
Bottom bracket:Shimano
Brake levers:Shimano Deore
Brake type:Rim brake
Brakes:Shimano M590
Chain:Shimano HG53
Crankset:Shimano FC-M521-S, 48/36/26
Frame:Reynolds 520 Chromoly
Front derailleur:Shimano Deore
Front hub:Shimano Deore, 36h
Handlebar:Kalloy Safari
Handlebar shape:Moustache bar
Number of gears:27
Rear cogs:Shimano HG50 11-32, 9-speed
Rear derailleur:Shimano Deore
Rear hub:Shimano Deore, 36h
Rims:Weinmann XTB-26
Saddle:WTB Pure V Race
Seat post:Kalloy
Shifters:SRAM Attack
Tires:Continental Town Ride, 700x42 / 26x1.75
Weight:29.89 pounds
Wheel size:700c
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Novara Safari Bike Reviews:

Positive Reviews:

Closed the Circle of the '48 US States

Having done several bouts of bike touring previously in Europe, around continental Australia & then the US ACA Northern Tier- riding Mountain Bikes. This last year (2013), I decided on a bike built for touring, in looking to do the US: ACA > Southern Tier, Atlantic Coast & Pacific Coast, starting in May, 2013.

I completed my tour mentioned above in early November, 2013. I rode my Novara Safari 6,800 touring miles, to complete the/a US '48 States circle of 10,800 miles-

Having not toured for almost a decade and not mechanically gifted (ofttimes) with bikes, the opinions below are mine and not in regards to other reviews.

To start:

One of the very first things I did on my first couple rides here in Arizona, was to "86" (ditch) the seat. Several training rides later, I changed out the tires, as after having the stock ones going flat several times- I knew from experience they would not do well on a long varied tour. I settled with Marathons 700x38's, as my tour progressed.

The rims were simply outstanding (!) and they stayed in true- even with dealing with my "big boned" weight type :) on a bike loaded with copious amounts of gear/water. My total riding weight was around/about an estimated 350 lbs in the hot, humid, Southern, Summer, lowering to around 340 lbs by the Autumn, Pacific Coast (myself/bike/gear etc.). I never had to walk up any hill either, thanks to the good gearing.

I suffered only one broken spoke, this due to a bad road in Texas, then trying to true the rim myself.

In Georgia, my right pedal cracked, so I replaced them with wider ones (which were much better), still using the cage style which I am used to.

I added a Jandd front rack to the bike, and the stock rear rack handled all the weight I could put on it "wonderfully". Although, I would suggest replacing the bottom (rear rack) screws w/some SS ones of better quality. I had one shear clean through, just after flying down a large hill in Connecticut...whew, that could've been bad.

The handlebars were great! I wrapped some pipe insulation foam around where my primary hand positions would be- then, I covered the foam with electical tape. Except for some minor tape additions etc., this addition has lasted over 7,500 miles now, w/o the unwrapping problem. Take care when adjusting the handlebars in regards to the cables.

On the handlebars: I used the famous German mirror to see traffic behind me, I also mounted a bell, gps, back-up odometer unit, a light, and a pepper spray holder for the dogs down South (I never had to use it though in several "dozens" of encounters once past TX). I also had a handlebar bag mounted.

The SRAM shifters were the best I ever toured with, w/o exception. I always wore gloves & they were needed to help shift in the high humidity/rain days I often encountered. If you get the chance ride with, or, behind someone with the bar end shifter type, watch their bike movement/wobble in a known frequent shifting area ride, vs using the SRAM shifter- that would be enough to sell me on them alone.

One note in California, I had to replace the rear shifter cable for the second time, as besides some stretch- the cable housing on the handlebar had a metal piece inside the adjuster that become so corroded that it affected the gear change. The bike guy said it was probably from weather and my sweat driping on it-

There is room for four water bottle cages on the frame, this along with my front and rear racks, ensured plenty of room for gear. I had panniers (REI brand from 2002) mounted front and rear too, so I had no problem with things that needed to stay dry/packed.

I replaced the stock seat coller, as mine had frequent slippage problems. I went back to the/a quick release type and never had a problem thereafter. I then used a small cable to lock the seat to the bike after that change. I kept on the brakes that came with the bike (stock), never had a problem in the brake department either.

Loaded down: the bike handled very well with f/r panniers, so much so, that now riding w/o any gear feels odd. Oh, I also mounted a bike flag in the rear of the bike that made me much, much, more visible, remember motion (the flag moving), often unconciously attracts the human/drivers eye.

Lastly, the bike frame color may be a slight turn off to a few, but I always sought to "uglify" my previous bikes to make them hopefully less attractive to the "spur of the moment thief" .. REI, with the "Baby Poop Brown" (BPB), color scheme of the 2013 Safari, has helped us all in that department *immensely*.

I really enjoy this bike and I fully expect to use it for years to come.

PT-2 at REI on 01/01/2014

Awesome bike, shoddy assembly

I just bought a 2012 Novara Safari. It will be my ultimate all-day comfort all-terrain bike. I'll also take it on overnight and multi-day tours; maybe cross-country or cross-continent years from now when I have the time. I wanted a bike that is capable of single-track loaded touring while still being as efficient (fast) as possible unloaded on the road, and everything in between, at the least expense. In that regard the bike is perfect.

The good: Frame design and component selection are impeccable.
• Four water bottle mounts rock! I love being able to ride all day without having to worry about where to fill bottles.
• Great wheels: high-strength touring rims, 36 quality 2mm spokes, laced to quality mtb hubs with great seals and ubiquitous cup and cone bearings.
• Great tire choice – 42mm is enough for most single tracks but is still fast on pavement and is awesomely comfortable.
• Super stable no-hands riding
• High-quality, durable, inexpensive brakes, brake leavers, shifters, derailleurs, bottom bracket, and crank set. Everything here is quality. No down specs. My one component semi-complaint would be the saddle. I think REI spec'ed it to keep the price down and appeal to soft-tushed commuters, knowing that touring riders would replace it with a leather saddle – which costs substantially more. Honestly the saddle was a smart move on their part and no big deal to me since I knew what I was getting into.
• The rear rack is expedition-sturdy and aluminum-light. From what I know of the rack market commuter grade aluminum racks and heavy tubular steel touring racks are readily available but touring-strength aluminum (light) racks are unusual.
• The frame, rack, hubs, and even brake leavers are all set for the switch to disc brakes, which shows substantial forethought.

The bad: Assembly quality is poor
• My front wheel was out of dish by 3mm and ~40 kgf under-tensioned. In my opinion the assembly mechanic at REI should have caught this and fixed it. Not a big deal if you can fix it yourself but well beyond the capacity of the average buyer. Thankfully the rear wheel was dished and tensioned properly.
• The rivets that attach the toe straps to the buckles were not closed. They came apart mid-way through the second ride. Weird, like someone forgot that step at the factory. Luckily I had a spare pair in my parts bin so I didn't have to go back to REI for replacements.
• The bar tape, while perfectly neat, needs to be wrapped much more tightly near the shifters. You're going to end up putting rotational force on the tape when shifting, especially on rough terrain. My tape came loose halfway through the second ride.
• My seat post binder clamp was a royal pain. I was still tinkering with seat height +/- a couple of mm and noticed the post was slipping. I went incrementally tighter to try to stop the slip, then POP, the threads came out of the nut. My maiden voyage aborted, I return home standing the entire way. The nut felt like a good steel unit and I did not put that much force on it (more on this later). I also had a replacement nut and bolt in my parts bin that just happened to fit the original clamp. I was still tinkering with seat height and being super-careful not to over torque the bolt. The nut from my parts bin is a lightweight aluminum unit. When I finally got the post to stop sliding I got out my torque wrench and measured 100 in-lb, 20 more than Park Tool recommends for that fastener. I figure I must have a seat post on the small side of the tolerance and a seat tube on the large side, which explains the need for a high clamping force. My bike was on the sales floor when I bought it. I'm guessing that an REI mechanic or some other test rider over tensioned the bolt and weakened the original threads to keep the post from slipping. Again, no big deal except that it truncated my maiden voyage and would have sent me back to REI had the part not been in my bin.

The bike is a blast to ride. I love being able to leave from my door and go anywhere I want to go, pavement, gravel, single-track, and just go all day in as much comfort as can be had on a bicycle. It's opened up dozens of new routes in my area and really reinvigorated my passion for riding. I can't wait to get out on tour.

I expect to get many years of trouble free service from this bicycle and even to forget about the minor issues in this review; however, I do have to give only four out of five stars because any of these problems could cause a significant issue for a non-mechanical person or someone out on tour far from a bike shop.
Houdini at REI on 10/10/2011

two-year update to previous review

This is an update to the review I wrote in October of 2011 titled: Awesome Bike, Shoddy Assembly. I stand by that assessment and you should read that review first; this one picks up where that one left off.

I've taken the bike on a bunch of overnight and three-day trips and week-long fully-loaded camping tours twice, a significant portion of which have been off-road. I've ridden skyline drive in Shenandoah National Park end-to-end. I just finished DC-Pittsburgh-DC via the C&O Canal Towpath and Great Allegany Passage trail.

I re-wrapped the bars tightly and the tape is holding up well. I eventually ended up putting in a beer can shim to stop the seat post from sliding. It's worked great for nearly two years. I even kept it when I replaced the seat post to get slightly more setback (nothing wrong with the original, Brooks saddles have notoriously short rails).

I added a Surly Nice Rack up front and fenders. I replaced the front wheel to add a generator (nothing wrong with the original, it just does not have a dynamo) and front and rear lights. I upgraded to Avid BB7 disk brakes after wearing completely through a set of v-brake pads in a single rainy descent off Skyline drive. I've got more braking power, better modulation, and the wheels should last indefinitely without rim wear. If it's in your budget I highly recommend the upgrade.

After I wrote my first review one of the rear rack mounting bolts rattled out on a ride. I replaced it with an M5 bolt and used blue lock-tight on all the rack and fender fasteners. My M5 bolt sheared halfway to Pittsburgh. I carry a light load on the rear but ride rough terrain. I was able to hold the rack firmly to the drop-out with zip ties. I stopped by REI in Pittsburgh. They did not have a replacement bolt in stock but they ordered one to be shipped back to my house. I bought an automotive hose clamp to buttress the zip ties for the ride home; the C&O can deliver some big hits. I made it home just fine and I'm sure the bolt will arrive in the mail any day now.

One thing I had not counted on when on I bought the bike was REI's retail network. If I had bought some other bike at an LBS I doubt I could have walked in to a bike store in Pittsburgh and gotten the same level of service I got for a Novara bike in an REI shop. The REI shop mechanic was taking detail measurements for my bolt while I was refilling water bottles at the drinking fountain. He even adjusted my brakes for free. I'm an REI member, so he looked up my address and said he'd bill the dollar or two plus shipping for the bolt against my dividend. Nobody gave me strange looks for showing up in an urban retail store with three days of river-bathing trail-stink on me. I really felt the value of membership that day.

I love this bike and will continue riding to all places far and near for many years to come. It's about 20% slower than my road-race bike. I had hoped it would be a smaller gap but that's the price you pay for heavy hauling, off road capacity. With lights and fenders it's my go-to ride all winter long and any time it rains. I put more miles on this bike than any of my other, more expensive bikes.

Long story short – if you are considering this bike for adventure cycling or touring, just go for it.
Houdini at REI on 07/07/2013

I Stand Corrected

I originally wrote a review of the 2011 model prior to taking it on tour. After logging 600 miles of pre-tour riding, I toured from New York City to the Oregon coast fully loaded with panniers on front and back. While I did make some alterations to the bike (Tubus rear rack; Jandd front rack; clipless pedals) the bike would have performed just fine without them.

Some of the best features of this bike are the grip shifting, wide tires, and trekking handlebar. The shifting is precise and allows you to run through a range of gears quickly and accurately. The tires can go up to a 45mm and at one point on tour I replaced one of them with a 42mm. This allows for a nice smooth ride at the cost of some speed (touring is slow anyway) and for a guy my size (240lbs prior to trip) having a sturdy tire under a heavy load was important. The tires it comes with are nothing special. I would ride them until they start producing flats but then replace them with Schwalbe or Vittoria tires for less fuss.

The handlebars are great because they do allow for a multitude of different hand positions which is crucial when you're on the bike for hours each day. As with any bike, much is personal preference so upon purchasing this product, give yourself some time to tinker with the saddle height, saddle tilt, and handlebar tilt to dial it in just right.

I will also note that under heavy load this bike is a tank, and not in a bad way. While it was difficult to get up hills, the gearing is enough to allow you to gear down into a manageable gearing that enables you to keep pedaling while the bike is moving slowly. Once you get the bike moving it likes to stay very steady and can be a joy to ride on the flats once you pick up some momentum, yet this bike is very responsive when you want it to be and still very reliable while flying down steep hills (reached upwards of 45mph).

All in all this bike is a dream and I must change from my original 4-star review simply because for the price this bike does everything you would hope it would do. Even though those I rode with were on more expensive bikes (Surly LHT and Fuji Touring) I felt my bike was better for me personally than their models. Consider this bike a dark horse and give it a test ride.
MattOHOK at REI on 09/09/2011

Great bike for commuting and distance

This was an upgrade for me from an entry level hybrid. I bike about 3000 miles a year, most of it commuting to work. Sales people at other stores kept pushing me to Cyclocross bikes, and while they are zippy, light, and responsive, most of my miles are spent on the 6.25 mile stretch of not-so-perfect road between home and work. The Safari is much more comfortable to ride, especially on the potholed road. I love just riding this bike, as opposed to every single Cyclocross I rode where I just wandered how much longer I had to be on it.

I've had this bike now for about 2 months and have put about 500 miles on it, including doing my first century on it. I have no regrets. In fact, I love it.

I was nervous about the twist shifters because I had had a bad experience with some in the past. I love these and can't see myself going back to any other kind of shifter. I like being able to shift from 3 to 7 quickly as I crest over a hill. Shifting is also much more effortless with these.

I like the handlebars - both the multiple positions and the main hand position used for shifting and braking. I find them very comfortable. The biggest problem I faced was getting a good rearview mirror. The Safari's handlebard couldn't handle my bar-end mount mirror from my older bike. I could never get the helmet mounted mirrors to work well for me. I got the Ultra Light Bike Mirror, which REI should definitely start carrying, and it has worked great.

In terms of carrying a load, I carry two pretty full panniers each day and it works great.

My only two complaints are the pedals and the handle wrappings. I didn't care much for the pedals that came with it, but I never intended on using them anyways. I put on my old Power Grip pedals. The strapping on the original pedals was big enough that if you used the pedal upside down, like before you had strapped in both feet, the strapping would scrape the ground. My Power Grips do not have that problem with the Safari.

As many other people have pointed out, the handlebar wraps start to come undone. Sure enough, after about 6 weeks my right wrap started coming loose. Not a major problem, but there is definitely a manufacturing issue to deal with since the problem is so consistent.

I highly recommend this bike.
Biker Greg at REI on 11/11/2013

More and Less Than Expected

I'm an avid bicycle tourist, and decided to upgrade to a newer model bicycle after doing a 2,000 mile ride last year with a group of men that had more modern bikes/components. Being on a tight budget, I waited for the 20% sale and took a chance on the Safari. I was pleasantly surprised at the quality of the components and the many braze-ons. I thought the rear rack was too wide, until I upgraded to discs (Avid BB7s, all mounting points are there) and saw the necessity for the design. The bottom of the rack has to be pretty wide to clear the brake calipers. I also had to replace two of the mounting screws for the rack, which weren't stainless steel. The bike is heavier than I expected, but the long wheelbase and steel tubing make for a comfortable ride. As you might expect, the seat and pedals need to be replaced. I installed a Selle Anatomica Titanico seat right away, but I was going to use the included pedals until I could afford a set of clipless ones. Unfortunately, the pedals seemed to be binding heavily. I dismantled one and found it filled with a very heavy and sticky grease. I tried adjusting the tension, but it wouldn't spin freely until I completely cleaned out and replaced the old lubricant with automotive bearing grease. This was a pain since the pedals use lose bearings. I had to remove and clean each tiny bearing. It was worth it though, as they are now spin as they should. For those interested in a front rack, Old Man Mountain Sherpa works well. The handle bars are strange, but work well, allowing for variable hand positions. Finding a mirror that works on these bars is not easy. I'm still trying to find one that works and doesn't get in the way. The tires are holding up to heavy urban use so far. One comment on the paint; it's nice looking, but somewhat fragile, especially around bolts/connecting points. It has a tendency to chip off at these points. It also had a couple of scratches when I picked it up (the tech said this was "a blem, and to be expected" which didn't make me happy) so I'm wondering how it will hold up over time. I'm searching for a bottle of touch up paint now. I'll be doing a ride across Iowa in July (RAGBRAI), so I'll give an update when I return.
gclaudio at REI on 05/05/2013

REI hit a home run on this bike!!!

I have been a member to REI for about 20+years and have enjoyed name brand gear purchased from here. I have never really liked thier own labeled gear.
So I was a little hesitant in buying the Novara Safari 2012 XL model, since when I was younger I used to race on Colnago's/Pinnarelo's(Columbus steel tubing).
I normally buy only name brand gear since the R&D behind the product is what I am after.

However REI has hit a home run with this bike, Reynolds 520 is responsive and strong.
I would compare this bicycle with any of the top bike brands.
The welds are nice and even the finish is perfect.
Considering 97% of all bikes are now made in China, the price at which this bike comes in at allowed me to upgrade to Avid BB7 disc brakes, I added the Delta stem riser, a new saddle and four water bottle cages.
All of this came in under $1200.00 after tax.

Heavy is a relative term, compared to other similar bicyles equiped similarily the weight is about the same, is it heavier than a race bike oh yeah, riding the bike I really do not notice it to much, but lifting it to put on a bike rack you will notice it.

My last 4 bicycles that I have purchased over the years have had terrible saddles/and pedals, and these items are easily changed out.

The frame geometry is relaxed just enough to allow for long haul touring, yet is almost as responsive as any of my racing bikes.
I really like the mustache bars that come with this bike it allows for a lot of different hand positions, far and above a drop or flat handlebar.
The only issue I have had is that the handlebar tape has come undone, pretty easy fix.

The only thing that REI could improve on this bike would be to have a choice for the paint scheme, the retro-ish grafics are nice, but the mocha puke brown, yeah not my favorite color.
green or blue a real dark chocolate would really be good choice for such a awesome bike.

But alas, I bought the 2012 Safari for what it offers, full on touring, great features, fantastic price, and superb riding and handling.
Antonwearsakilt at REI on 08/08/2012

Does the job well!!

Prior to my trip I used this bike as my commuting bike...getting me from A to Z without a problem.
I then took it this summer/fall, (which was the main purpose I bought this bike), on a solo coast to coast tour through the Northern states of U.S. and parts of Canada. WIth panniers loaded on racks in both front and back, and with a handlebar bag, the bike was easy to handle through rain, snow, dirt roads, shoulders, bike paths/trails.
I'm a 5'7" female, and the Medium size fit well.
I commuted on the saddle that comes with the bike, which was comfortable and no irritation. I began with it on the tour, but ended up swapping it with a Brooks 3/4 into the trip because of on-going discomfort. I dont know if the added gear weight, long mountain climbs, longer hours etc induced the discomfort.
The handlebar wrap did start to unravel during trip... approx. after 3000 miles of use.
The toe cages broke during the trip... approx. after 5000 miles of use. (reminder for both wrap and clips : there was a lot of shifting and standing up through the mountains and hills.)
There are 4 areas for water bottle holders. 3 work well, 1 is a very tight fit for many bottles...but could hold bear sprays or fuel cannister or pump.
I did get a flat from an abnormally sharp rock, 10miles into the very first ride after purchasing the bike. So I question the puncture protection claim on the tires... although, after patching the tube, they lasted me around 1500 miles of commuting. I should have put new tires on at the beginning of the trip, but decided to continue riding on them... the first 500 miles I changed 5 flats. Keep an eye on the tread. I wasn't able to find anywhere that would ship that same style, whether it was discontinued or I was calling the wrong places.
Rear rack is sturdy. I added front rack.
I did swap the rim breaks to disc breaks.
Added fenders.
Twist shifters were easy to use, and responsive.
Handle bars comfortable and offer many hand positions.
The bike is great. And worth the pennies.
trailsandtrees at REI on 11/11/2011

Couldn't Ask for Better

To start, the price did not kill my budget before my tour. I took this bike from Florida all the way to Maine and faced almost no problems with it. I went about 1,400 miles before I got my first flat. So, the Continental Town Ride tires lived up to their puncture protection claim. However these tires seem to be discontinued, therefore you have to look for a different type when changing them out (Tour Ride tires seem to be the next best bet).

The bike has four water bottle mounts, and I used all of them, except one was for my hand pump. The rear rack was super sturdy, but you need to check an make sure that your screws are snug otherwise they will come out on you :(. It is compatible with front racks and it also can be converted to disk brakes (neither of which I did). In addition the WTB Pure V Race saddle was super comfy. The rest of my team would talk about having sore rear ends and I barely felt a thing. Oh, and the funky "moustache" handle bars were actually really comfortable. It was nice to change up my hand positions throughout the ride and the positioning can be tweaked for your specific comfort needs.

The specs say that the bike is 29.89 pounds, but I guess that's to be expected with a Chromoly steel bike. I thought I was going to have to be waited on with most of the rest of my team riding on aluminum frames, but the Safari proved capable. It seemed like hills were just as easy to climb as with the other bikes, and the bike sped past the others on downhills. Oh, and if you get hit by a car door in New Hampshire, your frame and fork will stand strong. My wheel was bent up, but that was easily fixed at the next bike shop down the road.

Overall I think I barely did justice for this bike, but I don't want to spend any more time writing to strangers.
Felkcyclist at REI on 07/07/2011

i love it!

Got this bike with the 20% off coupon last year. At that price its a steal, but there's some simple improvements you should make before taking it on a long trip. First saddle and pedals. I feel like any real bike tourist will have these items on hand and ready to transfer. I prefer my brooks and shimano spds. Second lock tite the rack. My rack fell off 100 miles into a tour and I broke a jar of peanut butter and shredded my ortlieb pannier. This is something to be done to all racks for long haul touring. Third add handlebar grips to your butterfly bars and wrap the rest with better bar tape. Grip shifts twist against the bar tape and cause it to unravel. The stock tape is pretty rough and hard. I use ergons I cut in half and lizard skin bar tape. Its super comfy and doesn't fall apart. Butterfly bars are great though. Fourth change the tires. I use shwalbe marathons. The city rides are very low end and are maybe fine for commuting, but its no fun patching tubes in the middle of nowhere. These adjustments are normal comfort adjustments anyone should make on any new bike in my opinion. Other than that the bike is great and the componetry is adequite.
I have rode this bike for a year. I think its very comfortable and fun to ride. Its great for climbing and bombing hills. I threw on some mountain bike tires for grins and its great on trail as well. The bike is ideal for any kind of touring and doesn't trade off too much in any direction. I have rode it all over the place and highly enjoy this bike. Its better than any other touring bike I have ridden. I hope you enjoy this bike as much as I have. Quick warning for sizing they run kind of small. I should fit a large but I ride an xl and its perfect. Go to your store and fit it properly.
andy baker at REI on 04/04/2012

Negative Reviews:

Quality Concerns

Fist off let me say that the idea behind the Safari is excellent. The bike is a tank with a suprising smooth ride. The butterfly handlebars and shifter I found to be both functional and comfortable. Now the bad. I purchase a 2014 Safari and upon returning home I noticed the rear cargo rack was oddly off center. Planning to put on a more robust rack anyway, I did not think anything more about it. When finally I had time to start modding the bike I noticed paint about the size of quarter had tore off the fork when I removed the front wheel. I also notice many scratches in the paint merely by moving it around my basement and leaning it up against...well anything. The paint is really awful. Concerned, but not ready to throw in the towel by any means I began mounting my new rear cargo rack. Unfortunately the metal flange where the bolt attaches to the frame was not welded correctly and was not square, so no matter what rack was used it would always be off center. Looking more carefully at the welding I noticed uneven areas in the tight areas of the frame. That did it for returned. Quality control on these bikes needs some serious attention. The paint on the Safari is totally unacceptable. I will not say don't buy a safari, but like all things made in China, you must inspect it vigorously before you take it home. The design of the Safari is wonderful...the workmanship on the frame is another matter. I had some big plans for the Safari but it was not to be. Now I am off to find a new bike...again. REI fix your QC on these bikes!
cbclimber at REI on 01/01/2014

Falls short

This was a gift for my son. This is NOT a bike you can take for a tour right out of the box. The rack is useful MAYBE around town, but not for long distance touring. The components you DON'T see leave something to be desired. I tried to upgrade the rack to something usable, and found that the threaded lug on the dropout was not threaded correctly, causing the fastener to spin and not tighten. I wanted to upgrade the tires (again, to be something usable on a distance tour) and found that the inner tubes were of such poor quality that I needed to replace them. I am a bike mechanic, and have been an avid rider for 44 years. This is an average bike, best suited for around town use. It has potential, but the build quality falls short, in my opinion. For nearly $1,000, it needs to be better, and is not a good value for the money.
TropicalBike at REI on 01/01/2012